FAQ
When will I get my order?
At Echos of Antiquity, each t-shirt is printed to order, ensuring you receive a fresh, high-quality product. Here’s how our process works:
Production Time: After your order is placed, we begin processing your shirt. This process typically takes 2 to 5 business days.
Shipping Time: Once production is complete, your order will be shipped. Shipping usually takes an additional 2 to 5 business days.So, from the moment you place your order to the time it arrives at your doorstep, the total estimated time is approximately 5 to 10 business days. We appreciate your patience as we create your custom print!
How do I know my payment is secure?
Your security is our top priority at Echos of Antiquity. We use the Shopify framework for our online store, one of the most secure payment processors available. Here’s how we protect your information:
- 128-bit SSL Encryption: Shopify uses 128-bit SSL encryption technology during checkout to ensure that your payment details and personal information are fully protected. This level of encryption is highly secure and widely recognized in the industry.
- Fraud Defender: Shopify also employs Fraud Defender, a sophisticated tool that helps prevent fraudulent transactions in our store, giving you peace of mind when shopping with us.
You can shop with confidence, knowing your payment and personal information are secure with Echos of Antiquity.
Are the shirts loose or fitted?
At Echos of Antiquity, we use the Gildan 64000 for our t-shirts, which is known for its comfortable and relaxed fit. Here’s what you can expect:
- Fit: The Gildan 64000 offers a soft and loose fit, making it ideal for casual wear. It has a more relaxed silhouette, giving you room to move without feeling restricted.
If you prefer a more fitted look, you might consider sizing down, but for most, it fits true to size with a nice, relaxed feel.
How are returns handled?
Satisfaction Guaranteed
Love your shirt or we'll make it right. That's the promise.
How This Works
Every shirt is printed to order, just for you. That means no warehouse, no inventory, and no traditional "ship it back" returns.
Instead, we handle everything directly. You're unhappy? We fix it.
No return labels. No post office lines. No shipping costs.
Exchanges and refunds are as easy as it gets.
We Messed Up? Full Refund or Replacement.
Within 30 days, we'll provide a full refund or replacement if:
- Printing error or defect
- Damaged garment
- Wrong item shipped
- Product doesn't match your order
- Delivery issues
You're Unhappy? We'll Make It Right.
Within 30 days, we offer easy replacements.
We'll work with you to find a solution. Different size, different design, whatever makes you happy.
Get Help Fast
Email us at help@echosofantiquity.com within 30 days:
- Include your order number
- Tell us what's wrong
- Photos help (especially for damage/printing issues)
We respond within 24 hours. We'll figure it out together.
Before You Order (This Saves Everyone Time)
Since we make returns and exchanges this easy, we just ask one thing: take an extra moment to get your order right.
- Check the size guide - Sizes vary by style
- Double-check your shipping address
- Review product images and descriptions
Just placed your order and caught a mistake? Contact us within 12 hours and we can edit the size or address before it goes to print.
Questions? Fill out the contact form here and we'll get back to you right away.